Bahiyo · Legal
Refund & Cancellation
Last updated: 19 June 2026
Picasa Exhibition Private Limited (“Picasa Exhibition”, “we”, “us”, “our”) owns and operates Bahiyo, a cloud-based accounting and bookkeeping application (“Bahiyo”, the “Service”) available at https://bahiyo.com and https://app.bahiyo.com.
Effective Date: 19 June 2026 Version: 1.0 Last Updated: 19 June 2026
This Refund & Cancellation Policy forms part of, and must be read together with, our Terms of Use and our Privacy Policy. In case of conflict on billing, cancellation or refund matters, this Refund & Cancellation Policy prevails. By subscribing to a paid plan, you agree to this Refund & Cancellation Policy.
This document is available in English. A summary in Hindi (and, on request, in another language listed in the Eighth Schedule to the Constitution of India) can be made available to assist our users; in case of any discrepancy, the English version prevails.
PART A — Refund & Cancellation Policy
1. Subscription Plans and Advance Billing
1.1 Bahiyo is offered on subscription plans (Vyapari, Dukaan and Vyapaar+), billed either monthly or annually.
1.2 All subscription fees are charged in advance for the applicable billing period (one month or one year), in Indian Rupees (INR) and are exclusive of GST; Goods and Services Tax (GST) at 18% is added at checkout. The all-inclusive amount payable is displayed before you confirm payment. Payments are processed through our payment partner, Razorpay Software Private Limited (“Razorpay”). We never store your card or UPI credentials.
1.3 Your subscription renews automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date.
2. Free Trial — Try Before You Pay
2.1 Bahiyo offers a 3-day free trial. No payment card is required to start the trial, and the trial is not charged.
2.2 The free trial is provided so that you can fully evaluate the Service before paying. You are encouraged to use the trial to satisfy yourself that the Service meets your needs before you subscribe, because paid fees are non-refundable as set out in Clause 3. You may cancel at any time during the trial without any charge. A paid subscription begins only if you choose to subscribe after the trial.
3. No Refunds — All Sales Final
3.1 All subscription fees are non-refundable. Once a payment for a billing period (monthly or annual) has been successfully charged, it is final and we do not provide refunds, whether in full or in part, including for any unused or partially used period, features you did not use, or a change of mind.
3.2 This no-refund policy is made clear to you before you pay (at checkout and in these policies), and you accept it when you subscribe. The 3-day free trial is provided as your opportunity to evaluate the Service before any charge.
3.3 Add-ons and optional charges. Any optional features, AI add-on packs or other charges are likewise non-refundable once activated or consumed, except as required by law.
3.4 Statutory exception. Nothing in this Policy limits any right to a refund that cannot be excluded under applicable law. Where the Service was materially unavailable, or was not delivered, or was materially deficient due to our fault, and the issue was not caused by you or by factors outside our reasonable control, we will — after reasonable verification — provide an appropriate refund or service credit for the affected period. This is the only circumstance in which a refund is provided.
4. Cancellation
4.1 You can cancel your subscription at any time by either:
- (a) using the self-service cancellation option within the Bahiyo app (Account / Billing settings); or
- (b) emailing us at info@picasaexhibition.com from your registered email address, with your account details.
4.2 In-app cancellation is genuinely self-service and is no harder than signing up. We will confirm your cancellation by email. Cancelling stops future auto-renewal charges with immediate effect.
4.3 Cancellation does not trigger a refund. When you cancel, you are cancelling future renewals only. You retain access to your paid plan until the end of the current paid billing period; after that, the subscription will not renew and you will not be charged again. No refund is due for the current or any past billing period (subject only to Clause 3.4).
5. Retrieving Your Data
5.1 Following cancellation or closure of your account, you may export your accounting data within a 30-day window, as provided in our Terms of Use. After this 30-day window, your data may be deleted in accordance with the Terms of Use and Privacy Policy. Please ensure you export any data you need before the window closes.
6. How and When an Eligible Refund Is Processed
6.1 Where a refund is due under Clause 3.4 or is otherwise required by law, it will be made only to the original payment method used for the purchase, through Razorpay. We do not refund to any alternative account, instrument or person.
6.2 Eligible refunds are typically processed by us within 5–7 business days of approval. After processing, the amount typically reflects in your account within 5–10 business days, depending on your bank or card issuer; the exact time is determined by your bank or issuer and is outside our control.
6.3 Refunds are issued in Indian Rupees (INR). Where an eligible refund includes a GST component, GST is refunded by way of a GST credit note issued in accordance with applicable law.
7. No Refund on Termination for Cause
7.1 If we suspend or terminate your account because of a breach of our Terms of Use (including prohibited conduct), no refund is due for any unused portion of your subscription. This is in addition to any other rights or remedies available to us under the Terms of Use or applicable law.
8. Chargebacks and Disputed Payments
8.1 If you believe a charge is incorrect, please contact us first at info@picasaexhibition.com so we can resolve the matter quickly.
8.2 If a chargeback or payment dispute is raised with Razorpay or your bank, we will cooperate with the dispute process and may provide relevant transaction records. Raising a chargeback that is found to be invalid (for example, disputing a charge for a service that was provided and not cancelled in accordance with this Policy) may result in suspension or termination of your account, without prejudice to our right to recover amounts due.
9. Changes to This Policy
9.1 We may update this Policy from time to time. Material changes will be notified through the Service or by email, and the revised Policy will apply to subscriptions and renewals made after the effective date of the change. Prior versions are retained for our records and are available on request.
PART B — Contact Us
For questions, cancellations or any grievance, please contact us:
| Legal Name | Picasa Exhibition Private Limited |
| Product | Bahiyo (https://bahiyo.com) |
| Support Email | info@picasaexhibition.com |
| Support Phone | +91 99997 65167 |
| Registered Address | C-217, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301 |
| GSTIN | 09AAPCP4417J1ZY |
| CIN | U82300UP2025PTC216737 |
| Support Hours | Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays) |
Grievance Officer
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer (who handles both data-protection grievances and consumer/e-commerce grievances) is:
- Name: Prateek Mittal
- Email: info@picasaexhibition.com
- Address: C-217, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301
We will acknowledge your grievance within 48 hours of receipt and aim to resolve it within one month (or such shorter period as may be prescribed under applicable law), in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable data-protection law.
Disclaimer
Bahiyo is assistive bookkeeping software and is not a substitute for advice from a Chartered Accountant or a tax or legal professional. You are responsible for the accuracy of your data and for your statutory filings. AI-generated entries must be reviewed and confirmed by you before they are relied upon.
This document is governed by the laws of India. The courts at Gautam Buddha Nagar (Noida), Uttar Pradesh have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.